Improving Your Rate of Contact
The most effective way to improve your sales performance is not to allow your leads to go stale. If your website has a form that is able to capture the contact information for those interested in your product or service, make sure you call them as soon as possible! The rate of contact for web leads falls significantly over time. Research has shown that if you call within five minutes for such a lead, you are 100 times more likely to contact the lead than if you had waited half an hour to do so. Imagine if you could increase your contact rate of 100 times. This dream can come true, if you implement a CRM system with a hosted dialer and that includes this feature.
Another simple way to significantly improve the contact rate is to give your sales team a local presence. What we mean by this is that your calls appear as a local call at the caller ID anywhere in the United States. The use of a dialer that can use a group of phone numbers stored in every major area codes in the United States will give you and your sales team a local advantage. Human nature puts its confidence in all things local and distrusts foreigners. If you use a blocked number, you say when you call that you are a foreigner. Have the opposite effect by always using a local number even if you’re calling across the country. Contact rates for those who use a local presence has been shown to improve by an average of 40%. This is a good technique that will enable you to leave your predictive dialer.
Third, by just playing the game of improving your daily and weekly schedule can give you a simple way to improve your chances of getting through to your prospects. It turns out that the mornings are best, with 9 to 11 am being the best hours. 4-5 pm is also an improvement over other times. It turns our that contact rates on Thursday are the best of the week, with a contact rate 50% higher than Tuesday.
Here are some simple suggestions on how to improve your probability of contact with your prospects, and therefore to increase your sales. Do not use a predictive dialer, rather save time by using methods like these to make every single call worthwhile.
