salesforce-automation-software.net

How to Control Your Sales

Improving Your Rate of Contact

The possibility of a sales representative to speak with someone spells the fate of the sales team. A higher percentage of leads you can contact, the higher the success of your sales team. Despite this fundamental truth, many sales teams have tried to circumvent the implementation of a predictive dialer that actually worsens the situation. Predictive dialers will accelerate the sales process, but it is a murderer of contact rates. This article provides suggestions to improve your contact rate, so that you can boost your sales performance.

The most effective way to improve your sales performance is not to allow your leads to go stale. If your website has a form that is able to capture the contact information for those interested in your product or service, make sure you call them as soon as possible! The rate of contact for web leads falls significantly over time. Research has shown that if you call within five minutes for such a lead, you are 100 times more likely to contact the lead than if you had waited half an hour to do so. Imagine if you could increase your contact rate of 100 times. This dream can come true, if you implement a CRM system with a hosted dialer and that includes this feature.

Another simple way to significantly improve the contact rate is to give your sales team a local presence. What we mean by this is that your calls appear as a local call at the caller ID anywhere in the United States. The use of a dialer that can use a group of phone numbers stored in every major area codes in the United States will give you and your sales team a local advantage. Human nature puts its confidence in all things local and distrusts foreigners. If you use a blocked number, you say when you call that you are a foreigner. Have the opposite effect by always using a local number even if you’re calling across the country. Contact rates for those who use a local presence has been shown to improve by an average of 40%. This is a good technique that will enable you to leave your predictive dialer.

Third, by just playing the game of improving your daily and weekly schedule can give you a simple way to improve your chances of getting through to your prospects. It turns out that the mornings are best, with 9 to 11 am being the best hours. 4-5 pm is also an improvement over other times. It turns our that contact rates on Thursday are the best of the week, with a contact rate 50% higher than Tuesday.

Here are some simple suggestions on how to improve your probability of contact with your prospects, and therefore to increase your sales. Do not use a predictive dialer, rather save time by using methods like these to make every single call worthwhile.

Better prospecting calls

If you’ve ever felt like you were smashing your head against the wall making prospecting calls, it might be related to something you hadn’t considered.

According to BNet’s Sales Machine author Geoffrey James, you can make a big difference in how successful you are at cold calling by following some simple rules.

#1: Choosing the day of the week

Some sales reps firmly believe that some business days are clearly more productive for cold calling than others–and they’d be on to something.

For instance Mondays are 20% less effective than Thursdays for making calls to qualify a prospect.

Are we suggesting that you stop calling on other days? Not at all, especially if it’s part of your job expectations. It’s also especially important if you’re getting a constant stream of leads in real time (more to come on this topic). But you can, of course, focus your time on more statistically productive days.

#2: Avoiding Calls in the Middle of the Day = Better Results

BNet states you can reach 3x the potential clients by contacting between the hours of 8 and 9 AM, and 4 and 5 PM. The worst times? Between 11 and 2.

#3: Don’t let new leads go stale

The rule for hot, fresh leads is simple: call now, or go home.

The data is irrefutable: leads you get the instant they come in, typically generated from your Web site, go “cold” in less than an hour.

It’s simple: you have a very short window for getting a hold of those leads when you’re still fresh on their minds. If you don’t get a hold of them within the hour, they’re for all practical purposes no better than a lead you got 8 weeks ago.

Tip for Better Sales Management: Call Early, Call Late for Better Success

There’s a great B2B lead generation outsourcing company called Green Leads that has an interesting “standing policy” for “off peak” holidays (think: Columbus Day and Martin Luther King Day)–work extra hard.

They also expect their reps to sell during the Christmas holidays, and actually get results when they do.

The motivation behind these policies is fairly no-nonsense: doing lead generation on lower-traffic days means more chances getting a decision-maker’s undivided attention.

Companies that want to improve their lead generation practices should try another strategy: Call early and stay late.

Data-driven analysis has consistently demonstrated that you’re 40-80% more likely to get a decision maker on the phone between 8-9 in the morning, and 4-5 in the evening.

Consider: how much would any manager kill to get a 33% improvement in ANY part of the business process?

That’s a stellar change to the ROI on the effectiveness of your work–requiring only a minor strategy adjustment.

“A sale doesn’t happen until there’s a conversation” is an old adage, but it’s true. And the less static you have to deal with, the better chance you have of reaching the right people.

Sales Motivation Tactics and Strategy

The holiday seasons are generally a bad time for sales organizations. It’s a challenge to maintain focus on the job at hand. Everyone, it seems, is putting off big decisions — hiring, operating budgets, new processes — and anything else that has a big impact on the coming year.

But the problem of motivation isn’t always just a temporary problem–it can occur any time. Sales can be a tough gig. The work, training, and preparation needed to “make it” are often beyond what some people are willing to give.

This isn’t an insult to those who struggle, it just means they either need to develop the requisite attributes, or they need to find a different line of work.

But just as importantly, management teams can exert tremendous influence on employees’ motivation.

Sales performance will always suffer from poor strategy, poor hiring, and poor performance management. Thus, fighting de-motivation begins with developing an atmosphere in which the reps feel that they can, and will have success. Sales people need to feel that their supervisors are on target, that they’re working with men and women who allow them to be successful, and that the expectations placed upon them are fair and attainable.

Having realistic objectives is a part of the formula, but without a grounded process backing it up, sales people aren’t going to respond positively. If you don’t provide the tools and back-end support they need, they’re going to act in their own best interests and do what makes them successful, regardless of what the company’s real needs are.